At MOHI, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, please review our refund policy below.
1. Eligibility for Returns & Refunds
We accept return requests within 7 days of delivery. To be eligible for a return, the product must be unused, in its original condition, and returned with original packaging, tags, and invoice.
2. Non-Returnable Items
For hygiene and safety reasons, certain items such as earrings may not be eligible for return or exchange unless they are damaged or defective upon delivery.
3. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with proper images or videos as proof. We will arrange a replacement or refund after verification.
4. Refund Process
Once your returned item is received and inspected, we will notify you regarding the approval of your refund. If approved, the refund will be processed within 5–7 business days to your original payment method.
5. Exchange Policy
We offer exchanges for size or product issues (subject to availability). Exchange requests must be raised within the return period.
6. Shipping Charges
Shipping charges are non-refundable unless the return is due to our error (damaged or wrong product). Return shipping costs may be borne by the customer unless stated otherwise.
7. Contact Us
For any return, refund, or exchange requests, please contact us at:
📧 choosemohi@gmail.com